Refund policy

Coffee

We take pride in ensuring that all our coffee products are produced and packaged to the highest standards. Given the perishable nature of our coffee products, we cannot accept returns for orders that have been placed in error and without fault or damage upon receipt.  

 

Brewing accessories and merchandise

Any unused items still in their original packaging can be returned for a refund or exchange within 14 days of delivery. Items will be assessed upon receipt to confirm they are unused and in resalable condition. Postage costs in this instance will be covered by the customer.  For equipment found to be faulty after use, please contact hello@magneticnorthcoffee.co.uk.

Refunds are subject to items being inspected and being unused and in perfect condition. Please allow 14 days for this process to complete.

 

Postage

We work with Royal Mail given their strong reliability track record. In the event that you have not received your order within the expected timescales, please get in touch with us at hello@magneticnorthcoffee.co.uk.

All shipping back to Magnetic North Coffee is to be paid for by the customer. If it relates to incorrect orders or faulty or damaged items, please contact us at hello@magneticnorthcoffee.co.uk.